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FULFILLMENT AND SHIPPING POLICY
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Effective Date: 10/28/24

 

At Alkaline Healing Herbs LLC, we strive to provide a seamless fulfillment and shipping experience. This policy outlines the procedures and guidelines related to the processing, fulfillment, and delivery of your orders.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once your order is processed, you will receive an email confirmation with tracking information.

  • Order Modifications: Once an order has been placed, we cannot guarantee that changes or cancellations can be accommodated. Please contact us as soon as possible if you need to modify your order.

2. Shipping Methods and Delivery

  • Shipping Carriers: We work with reputable carriers such as USPS, UPS, and FedEx to ensure reliable delivery of your order.

  • Shipping Options: Customers can select from various shipping options at checkout, including standard, expedited, and express shipping.

  • Delivery Time: Delivery times vary depending on the shipping method chosen and the destination. Standard shipping usually takes between 5-7 business days, while expedited options may be delivered within 2-4 business days.

3. Shipping Rates

  • Shipping Costs: Shipping costs are calculated based on the weight of the items, shipping method, and delivery address. You will see the shipping charges before finalizing your order.

  • Free Shipping: We offer free standard shipping on orders above a certain value, as indicated on our Website.

4. International Shipping

  • Availability: We currently ship within the United States. International shipping is not available at this time.

  • Customs and Duties: If international shipping becomes available, customers will be responsible for any customs duties or taxes incurred.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with a tracking number that you can use to track the status of your shipment. Please allow 24-48 hours for the tracking information to be updated.

6. Delays and Issues

  • Unexpected Delays: While we strive to meet the estimated delivery times, delays may occur due to circumstances beyond our control, such as weather events, carrier issues, or high demand.

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.

7. Contact Us

If you have any questions about our Fulfillment and Shipping Policy or need assistance with an order, please contact us at:

Email: info@alkalinehealingherbs.com

We appreciate your business and are committed to providing quality products and services.

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