Return Policy

If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery with your order number and photos of the packaging and product. We will make it right with a replacement.

Orders typically ship within 72 hours. Once a package leaves our hands, delivery timing is in the carrier's control. If tracking stalls or a package is marked delivered but missing, reach out and we will help you open a claim with the carrier.

We pack quickly. If you need to change or cancel an order, call us right away - if it has not shipped yet, we will do our best to catch it. Once shipped, the order is final.

Pickup orders can be collected at 4661 N Elston Ave during open hours. Pickup orders are also final sale. Please inspect your items before leaving the shop.

If you are unsure which herbs or protocol fit your goals, call or stop in. We would much rather help you choose the right thing up front than have you sitting with something that is not a fit.

Call 773-983-4877 or visit us at 4661 N Elston Ave or 2455 W Division St in Chicago.